Uber Support
- 24/7 Support. If something happens in a car, whether it’s a traffic accident or an altercation between a rider and a driver, Uber’s customer support staff is ready to respond to any issues 24 hours a day, seven days a week.
- Rapid Response. Uber has a dedicated Incident Response Team to answer any more urgent issues. If Uber receives a report that a driver or rider has acted dangerously or inappropriately, the service suspends the person’s account, preventing him or her from accessing the platform while Uber investigates.
- Always on the map. Accountability is one of the things that Uber uses to makes its riders feel safe. Uber uses GPS to keep a record of where a driver goes during the ride. This allows the company to verify that the most efficient routes are being used, which creates accountability and a strong incentive for good behavior.
- Working with law enforcement. In cases where law enforcement provides Uber with valid legal process, the company works to get them the facts, for example by providing trip logs. Again, transparency and accountability are in-built into the Uber experience.
- Pre-screened drivers. All Uber drivers undergo a screening process before they can use the Uber app.
Alon Lits, General Manager for Uber sub-Saharan Africa, goes on to say, “Uber is part of a broader global evolution in transportation. Dar es Salaam is a vibrant, thriving city with a growing youthful labor force that is ready to welcome and support our service. Together, in partnership with the current transport system in Dar es Salaam, we will shape the future of urban travel to benefit passengers, drivers and the environment. We are so excited to be launching here.”
Current Uber in Dar es Salaam Pricing
Base fare: Tsh. 1,200;
Cost per min: Tsh. 110
Cost per km: Tsh. 560
Minimum charge: Tsh. 3,000
Cancellation fee: Tsh 3,000
As a Dar es Salaam resident who doesn’t own a car, I too can say that I was super excited about Uber launching in my city.
When Uber launched in Tanzania, though, I was travelling in Kampala, where I found out that Uber had just launched too. I decided to try out Uber there first.
Eventually, I did get back to Dar es Salaam though and used Uber there also. You can find out more about my early experiences with Uber in both locales here.
READ ALSO: Lushoto, Tanga, Tanzania (With Photos)
Uber in Zanzibar/Uber Zanzibar
There is no Uber in Zanzibar. You can read more about how to get around Zanzibar here.
Does Uber exist in your city? Is it a service you ever use? Why or why not?
What do you have to share about your experience as an Uber rider or driver?
As always, I look forward to hearing what you have to say.
Until the next time,
Biche
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Photo Credits: ImproVLOG