Today, I have a number of banking transactions to perform. Most of these transactions are to be performed on a couple of accounts I hold with Standard Chartered Bank Kenya, while one of these transactions is to be performed on an account I hold with KCB Kenya. Despite the disparity in number (and complexity) of the transactions that I have to perform at each bank today, I can safely say that the one transaction to be performed at KCB – despite it being a very minor transaction – will probably take more than twice the amount of time (and hassle) than the plural transactions that I need to perform at Standard Chartered. Needless to say, the service that Standard Chartered Bank provides me makes me smile, while the service I get from KCB doesn’t. Continue reading










